These documents explain how Amicus Logic manages SMS communications on behalf of our small and medium business clients.
Last updated: January 10, 2026
This SMS & Messaging Policy describes how Amicus Logic supports and manages text message (SMS/MMS), chat, and similar electronic communications through our Services, and outlines the responsibilities of our Clients when using these features. This policy is intended to support compliance with applicable laws, regulations, and industry guidelines, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and carrier requirements, where applicable.
Amicus Logic provides technology and integrations that allow Clients to create, send, and manage SMS and other messages to their contacts. Our Clients determine the recipients, content, timing, and purpose of messages and are solely responsible for ensuring that their messaging programs comply with all applicable laws and regulations. Amicus Logic does not provide legal advice and does not control or monitor the content of Client messages, except as necessary to enforce this Policy and our Terms of Service.
Before sending SMS or similar messages to an individual, Clients must obtain the level of consent required under applicable law for the type of message and the recipient’s location. This may include prior express consent or prior express written consent, depending on the nature of the message (for example, informational vs. marketing) and applicable rules.
All messages sent via the Services must be accurate, lawful, and not misleading. Clients are prohibited from using the Services to send messages that contain or promote:
Messages should clearly identify the sender (for example, the Client’s business name) and, where required, include disclosures such as "message and data rates may apply" and links to relevant terms or privacy notices.
Clients must provide recipients with a clear and simple way to opt out of receiving further messages and must honor opt-out requests promptly, as required by law and carrier rules. Typical opt-out keywords include "STOP", "END", or "UNSUBSCRIBE"; typical help keywords include "HELP" or "INFO". Where Amicus Logic processes such keywords, we will flag the number as opted out for the relevant messaging program, but Clients remain responsible for honoring and maintaining opt-out status across their systems as appropriate.
Clients should send messages at a reasonable frequency consistent with what recipients were told at the time of opt-in and avoid sending messages during inappropriate hours based on the recipient’s location (for example, late-night or early-morning messages in violation of applicable rules). Clients are responsible for configuring their messaging campaigns and automation workflows to respect any local "quiet hours" and time-of-day restrictions imposed by applicable law or carrier guidelines.
Client use of SMS and messaging features is also subject to the data protection and privacy obligations described in our Privacy Policy and any data processing agreement in place. In addition, carriers and aggregators may impose registration, vetting, and use-case requirements (for example, 10DLC registration in the United States). Where our Services facilitate such requirements, Clients must provide accurate information and maintain compliance with carrier rules. We may suspend or restrict messaging capabilities if we receive complaints, observe elevated spam or block rates, or believe your use of messaging features violates this Policy, carrier rules, or applicable law.
In addition to the content restrictions above, you may not use our messaging features to engage in high-risk behaviors such as snowshoeing (spreading messages across many numbers to evade filters), number cycling, or using unauthorized sender IDs. We reserve the right to investigate suspected violations of this Policy and to take any action we deem appropriate, including warning, rate limiting, temporary suspension, or termination of messaging or account access, and cooperating with carriers or regulators where necessary.
End users who receive messages sent via the Services should direct questions, complaints, or opt-out requests primarily to the Client who sent the message, as identified in the message. Where an end user contacts Amicus Logic directly and provides sufficient information, we may assist in forwarding the request to the relevant Client or in blocking further messages from that sender via our platform, as appropriate and technically feasible.
We may update this SMS & Messaging Policy from time to time to reflect changes in our Services, applicable law, or carrier requirements. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice through the Services or by email. Your continued use of our messaging features after the effective date of any updates constitutes your acceptance of the revised Policy.
If you have questions about this SMS & Messaging Policy or would like to report a concern related to messages sent via our platform, please contact us at:
Amicus Logic
Attn: Compliance
[Email: [email protected]